Returns run counter to our emphasis on sustainability: every return has a carbon footprint, just saying. So, just tell us what went wrong, send us a picture, and we'll refund your money back in full after inspection of the item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You have 60 days from the date you received your items to make a return. If 60 days has expired since your purchase, unfortunately, we can’t offer you a refund.
- To complete your return, we require a receipt or proof of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error will not receive a refund.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process! So, do not do!
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- If the product was defective or broken in any way, please provide a photo for review. Received a faulty item - something, not right? No problem. Let us know and we’ll get it straightened out.
- Downloadable Software Products
- Some health and personal care items
- Final sale item(s) is not eligible for return
- CrazyDealZone does not currently offer exchanges - just refunds!
- Item(s) must be unworn & unwashed. You know what we mean guys; keep it free of stains and signs of wear. All labels must still be attached to return the goods.
- We cannot accept underwear, lingerie, swimwear & socks for hygiene reasons - no exceptions!
- You must email us a picture showing the problem/defect after submitting the return/exchange request online.
- There are certain situations where only partial refunds are granted (if applicable). Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- Please DO NOT send your purchase product back to the manufacturer.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
- Please use the tracking shipping service or purchase shipping insurance on returning the product. We don't guarantee that we will receive the returned item.
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
LATE OF MISSING REFUNDS (if applicable)
- If you haven’t received a refund yet, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@crazydealzone.